Frequently Asked Questions
Everything you need to know about upgrading your home with Access Denied.
What is the typical shipping timeframe for furniture items?
Most in-stock home decor and furniture items are processed within 2-3 business days. Depending on your location, standard delivery typically takes between 5 to 10 business days.
Do you offer international shipping for home goods?
Currently, Access Denied ships exclusively within the continental United States and Canada to ensure the safety and integrity of our larger home products during transit.
What is your return policy for damaged or unsatisfactory items?
We offer a 30-day return window. If your item arrives damaged or doesn't fit your space as expected, please contact our support team to initiate a return or exchange.
Are your materials sustainably sourced?
Yes, we pride ourselves on quality. Our furniture collections utilize FSC-certified wood and eco-friendly textiles to ensure your home is as sustainable as it is stylish.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger home investments.